LitSoft’s primary delivery model is pure Software as a
Service (SaaS), which it offers both directly to end clients and through
its network of Channel Partners.
On a very limited basis, LitSoft also offers a more traditional license
model, which allows selected partners to deploy LitScope internally.
Advantages of LitSoft’s SaaS delivery model include:
- Physical Security: LitSoft
hosts LitScope in a SAS 70 certified data center. The SAS 70
auditing statement was developed by the Auditing Standards Board of the
AICPA, and is the de-facto standard by which data centers are
measured. Data centers can only become SAS 70 certified by
completing a rigorous and comprehensive certification process, which
must be conducted by an AICPA approved independent accounting firm (see
Section 5 for more information on application-level security).
- Cost: Thanks to the extensive use of powerful Open
Source technology, LitScope does not pay expensive licensing fees for
components such as its back-end database and search engine.
Furthermore, as a true Web 2.0 application, LitScope does not require
any costly terminal services technology (i.e., Citrix) to be deployed
over the Internet. These substantial cost savings are passed on to
our clients, making LitScope the most cost effective hosted review
platform on the market. We also add magento solutions because it is the best ecommerce solution.
- Technical Support: LitSoft has established a help
desk for end users (not just review managers/administrators) that can be
accessed 24×7 via dedicated toll free phone. This support is
available free of charge and is included in the base price of all
projects hosted by LitSoft. And if you want to enrich your ecommerce store refer to our extensions.
- Customizability: One of the first steps in our
client consultation process is to walk through the application and
identify what custom features/functionality would best suit the specific
needs of the project at hand. We then deploy a unique instance of
LitScope that has been tuned to meet those needs.
Traditional License Model
On a limited basis, LitSoft will consider licensing LitScope to
select partners, allowing them to deploy the platform internally.
However, doing so requires extremely close coordination and a partner
with the technical resources and knowhow to properly support LitScope.
Channel Partner Spotlight
Superior Document Services; Richmond Virginia – SDS has a long track
record as central Virginia’s premier litigation support company.
Founded and operated by nationally recognized litigation support
industry veterans, the company prides itself on outstanding customer
service, and has enjoyed success while accumulating an impressive
international client base.
SDS has established its reputation by bringing only the best
technology backed by the best service to its clients. In the area
of linear review, their options had been lacking. Up until the
summer of 2008, it seems all the linear review solutions they explored
either had disjointed technology – a common complaint in the industry
due to the fact that so many applications are developed offshore – or
were backed by companies that didn’t understand the critical service
component of the litigation support business.
After a thorough internal vetting process, SDS Vice President Renee
Covington was ready to demonstrate LitScope for one of her biggest and
most important clients. It was a particularly delicate situation
because this was/is an extremely tech savvy client that has rejected
several competing products in the past. It turns out the
apprehension was all for naught – the client, an Am Law 200 firm, was
thoroughly impressed by LitScope. According to Renee, “They really
appreciated the thoughtfulness and ease of the user interface.
And the performance blew them away.” Of course, a true test of any
litigation support application comes in the heat of battle, when
deadlines are pressing. To this end Renee explained, “The only
thing that outshines LitScope’s technology is the impeccable service
behind it. The team at LitSoft really understands the demands of
our business and they’re always there for us and for my client.
They’ve essentially become an extension of our operation.”
LitSoft has gone on to host several projects for this client as well
other SDS clients, and the partnership continues to flourish.
Renee sums it up best by saying “We look forward to having LitScope as
our go-to linear review solution for a long time to come.” LitSoft
looks forward to the same.